Terms of service

Welcome to Dawar’s Open World (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By visiting our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Use of Our Services

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not use our website in any way that may damage, disable, overburden, or impair the Services or interfere with any other user’s use.

2. Eligibility

By using our Services, you confirm that you are at least the age of majority in your jurisdiction and legally capable of entering into a binding contract.

3. Products & Services

Dawar’s Open World sells home and kitchen appliances and related products. We make every effort to display product details, pricing, and availability accurately; however, we do not guarantee that all descriptions, images, or specifications are error-free.

We reserve the right to:

  • Modify or discontinue any product without notice

  • Limit quantities sold per customer

  • Refuse service to anyone for any lawful reason

4. Pricing & Payments

All prices are listed in Indian Rupees (INR) unless stated otherwise and are subject to change without notice.

Payments are processed through secure third-party payment gateways. We do not store your complete card or banking details. By placing an order, you authorize us to charge the selected payment method for the total order value, including applicable taxes and shipping charges.

5. Orders & Acceptance

Placing an order does not guarantee acceptance. An order is considered accepted only after payment confirmation and order processing. We reserve the right to cancel or refuse any order due to:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Incomplete or incorrect customer information

6. Shipping & Delivery

Delivery timelines provided are estimates and may vary due to courier delays, location, weather, or other factors beyond our control. We are not responsible for delays caused by third-party logistics partners.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms. Please review the policy before making a purchase.

8. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and all activities conducted under your account. We are not liable for any loss resulting from unauthorized use of your account.

9. Intellectual Property

All content on this website, including text, images, graphics, logos, designs, and software, is the property of Dawar’s Open World or its licensors and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited.

10. Prohibited Activities

You agree not to:

  • Use the website for fraudulent or unlawful purposes

  • Attempt to gain unauthorized access to our systems

  • Upload or transmit viruses or malicious code

  • Misuse promotions, coupons, or referral programs

11. Limitation of Liability

To the fullest extent permitted by law, Dawar’s Open World shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Services or products.

12. Indemnification

You agree to indemnify and hold harmless Dawar’s Open World, its owners, employees, and partners from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Services.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, and the courts of Gurugram, Haryana shall have exclusive jurisdiction.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the website. Continued use of the Services constitutes acceptance of the updated Terms.

15. Contact Information

For any questions regarding these Terms, please contact us:

Email: service@dawarsopenworld.in
Address:
Dawar’s Open World
Mehrauli–Gurgaon Road,
Sushant Lok Phase I,
Gurugram, Haryana – 122009, India