Privacy policy

Dawar’s Open World (“we”, “our”, “us”) operates this website and online store to provide customers with home and kitchen appliances and related services (the “Services”). This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, or communicate with us.

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

We collect personal information that helps us provide and improve our Services. This may include:

  • Contact details such as your name, billing address, shipping address, phone number, and email address

  • Payment information such as payment method, transaction details, and payment confirmation (payment details are securely processed by third-party payment gateways)

  • Account information including login details, preferences, and settings (if you create an account)

  • Order and transaction information such as products viewed, added to cart, purchased, returned, exchanged, or cancelled

  • Communication data including emails, messages, or inquiries sent to our support team

  • Device and technical data such as IP address, browser type, device information, and cookies

  • Usage information such as how you browse and interact with our website

We do not knowingly collect personal information from children.

Sources of Personal Information

We may collect personal information from:

  • Directly from you, when you place an order, create an account, or contact us

  • Automatically, through cookies and similar technologies when you use our website

  • Service providers, such as payment gateways, shipping partners, and technology providers

  • Business partners or third parties, where legally permitted

How We Use Your Personal Information

We use your personal information to:

  • Process orders, payments, deliveries, returns, and refunds

  • Create and manage your customer account

  • Communicate with you about orders, support requests, and service updates

  • Improve our website, products, and customer experience

  • Send promotional or marketing communications (you can opt out anytime)

  • Detect and prevent fraud, misuse, or unauthorized access

  • Comply with legal obligations and enforce our policies

Sharing of Personal Information

We may share your information only when necessary, including:

  • With Shopify, which powers our online store

  • With payment gateways, logistics partners, and service providers to complete transactions and deliveries

  • With marketing and analytics partners to improve advertising and promotions

  • With legal or regulatory authorities if required by law

  • In connection with a business transfer, merger, or restructuring

All third parties are required to handle your data securely and lawfully.

Relationship with Shopify

Our store is hosted on Shopify, which provides the e-commerce platform enabling us to sell our products. Shopify may collect and process personal information to operate and improve its services. Information submitted on our website may be transferred to Shopify and its service partners, including those located outside your country.
For more details, please review Shopify’s Privacy Policy at:
👉 https://privacy.shopify.com

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Remember your preferences

  • Analyze website traffic and performance

  • Improve marketing and user experience

You can manage cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

Data Security & Retention

We take reasonable security measures to protect your personal information. However, no online transmission is completely secure.
We retain personal information only as long as necessary to fulfill orders, comply with legal requirements, resolve disputes, or enforce policies.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Withdraw consent for marketing communications

You can exercise these rights by contacting us using the details below.

International Data Transfers

Your personal information may be stored or processed outside your country, including by Shopify and its partners. We ensure appropriate safeguards are in place where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: service@dawarsopenworld.in
Address:
Dawar’s Open World
Mehrauli–Gurgaon Road,
Sushant Lok Phase I,
Gurugram, Haryana – 122009, India