Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return:
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The item must be in the same condition as received.
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The item must be unused, uninstalled, and in its original packaging.
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The return is applicable for manufacturing defects or other eligible issues.
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All accessories, manuals, tags, labels, and other components must be intact.
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Receipt or proof of purchase is required.
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Photos or videos of the defect may be required for verification.
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Returns are subject to inspection and approval by Dawar’s Open World.
To start a return, please contact us at service@dawarsopenworld.in
Return Process
If your return is accepted:
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We will share return instructions and shipping details
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Customers are responsible for return shipping costs, unless the item is defective or damaged
You can contact us anytime for return-related queries at service@dawarsopenworld.in.
Damages & Issues
Please inspect your order upon delivery and contact us within 24–48 hours if:
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The product is damaged
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The item is defective
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You received a wrong product
We will evaluate the issue and make it right as per our policy.
Exchanges
The fastest way to get the product you want is to:
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Return the item you have (within 7 days)
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Place a new order separately after the return is approved
Refunds
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If approved, the refund will be processed to the original payment method
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Refunds are usually completed within 7–10 business days
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Bank processing times may vary
If more than 15 business days have passed since approval, please contact us at service@dawarsopenworld.in .
